Returns and complaints
Every gift is made to order, but we want you to be happy with it.
Made-to-order gifts
Because we assemble each gift specially for you and it contains food products, personalized orders cannot be returned if you simply change your mind.
Damaged or wrong gift
If your gift arrives damaged or differs from what you ordered, write to us within 48 hours of delivery and attach a photo. We'll send a replacement or refund you.
Cancelling before we start
If we haven't started making your gift yet, we can cancel the order at no cost to you. Please get in touch as soon as you can.
How to file a complaint
Write to [email protected] with your order number and a short description of the problem. We reply within one working day.